driven by our company’s desire to increase the effectiveness of our recourses, proactively improve our responsiveness to our largest customers, and accelerate results in every facet of our business” said Mason Hyatt, President, Hyatt Technical Services, Inc.

To bolster Hyatt’s commitment to meeting and exceeding its customer’s requirement for quality, timeliness and performance the company recently implemented a workforce routing process were employees are dispatched directly from their home.

This operational change coupled with a plan which strategically routes Hyatt’s technical staff to primary customer work zones closest to their home has already shown positive performance improvements.

We have also implemented new customer facing processes to better control the flow and executions of the Small Business Unit (SBU) segment of our business.

Culturally, Hyatt is working to create an environment were every employee understands and believes that improved performance management opens the door to greater revenue opportunities and helps hold down costs.

“These changes are just a start” said Mason.  He added,  "Hyatt can not afford to rest on a reputation. We are evaluating every aspect of our business and eliminating non-value added steps which inhibit the ability of our resources to perform at a superior level."